Client Services Support Officer - Casual - Western Plains CC

About this role

• Provide assistance to prison visitors with a customer service approach, supporting a positive experience at the prison
• Casual opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS2: $60,295 - $77,430 plus superannuation

The Department of Justice and Community Safety (the department) is seeking a Client Services Support Officer, to provide a critical role within Western Plains Correctional Centre.

About the Business Unit

Western Plains Correctional Centre is a modern, maximum-security prison focussed on rehabilitation, housing up to 1248 people in custody. Western Plains features multi-purpose infrastructure which is adaptable to the evolving needs of Corrections Victoria and the people in our care. Modern amenities include medical wards, a cultural centre, and vocational training facilities.

Western Plains provides a holistic, multidisciplinary approach to individualised care which motivates, encourages and promotes reintegration into the community. Western Plains has advanced technology which improves security, streamlines operations and enhances connections for the people in our care.

Western Plains operates with three primary service teams: Workforce and Prison Services, Communities, and Safety and Operational Service which collaboratively deliver comprehensive services for people in our care, safety management, and corporate services. Through its innovative design and service model, Western Plains aims to create a thriving environment conducive to safety and positive behavioural change.

About the Role

This role is part of the Workforce and Prison Services (WPS) team, a team dedicated to delivering essential corporate and ancillary services support to prison operational teams and prisoners. Leveraging the technical ability and professional expertise of trained subject matter experts, the team supports the smooth functioning of prison operations while prioritising prisoner rehabilitation and safety.

The Client Services Support Officer applies their customer service and technical expertise to ensure the compliant, efficient, and client focussed delivery of prison services across their designated portfolio within multiple functional areas of the centre. Service areas include:

• mail
• prisoner property
• prisoner finance
• gatehouse customer service
• operational logistics
• prisoner records
• prison internal transport

Client Services Support Officers will rotate through different service areas over a set period. This approach allows Officers to enhance their career development and broaden their understanding of all team deliverables, enabling them to better support Team Leaders and Supervisors while also providing opportunities for higher responsibilities.

Client Services Support Officers deliver service and support to the individuals in our care, as well as visitors and staff, all aimed at fostering a safe and rehabilitative environment and implementing a prisoner-centric operating model. Team members must prioritise customer service, teamwork, integrity, accuracy, compliance, and timeliness.

This hands-on role requires you to utilise your strong organisational skills to prioritise and manage workloads effectively. You will work efficiently with minimal supervision while delivering exceptional customer service to the individuals in our care, as well as to staff and visitors at the centre.

This position will require the direct contact with the people in our care at Western Plains and involves weekend and public holiday work, remunerated in accordance with the applicable provision of the Victorian Public Service Enterprise Agreement 2024.

Given the nature of the position, being a customer-facing role within the facility, you will be required to work predominantly on-site, with reduced working from home capacity.

Some of your duties will include:

• Prepare stock estimates, obtain quotes, and organise purchases to maintain stock levels for the prison stores and prisoner canteen, undertake regular stock-takes, maintain accurate records and maintain the shop in good order.
• Maintain prison archives; liaise with relevant staff and stakeholders to facilitate compliant document management systems.
• Coordinate and undertake regular deliveries of nominated items and persons across the prison via the internal transport system.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Knowledge of relevant legislation, policies, procedures, guidelines and regulations.
• Well-developed computer literacy and/or knowledge of CV operating systems including
• E Justice, PIMS, Oracle.
• Demonstrated understanding of stores and warehousing operations.
• Demonstrated understanding of occupational health and safety practices.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.