Records Officer, Client Services

About this role

• Join Victoria's newest correctional facility in an ongoing full-time role 

• Manage the efficient delivery of prisoner records services at Western Plains

• Experience a dynamic and innovative workplace 

• Help shape operations for the future of corrections 

Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody.  

Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities. It utilises cutting-edge technology to keep the facility secure, allowing staff to focus on supporting the rehabilitation of people in custody.  

Western Plains will open mid-2025 and Corrections Victoria are now recruiting key roles to help shape the future operations of the facility. 

About the role

The Records Officer, Client Services is part of the Workforce and Prison Services team, dedicated to delivering services support to prison operational teams and people in custody.

The role is responsible for ensuring the compliant, efficient and client focussed delivery of prison records across the facility. The Records team is part of the broader Client Services team and supports the centre in several service areas, including:

• mail  

• prisoner property  

• prisoner finance 

• gatehouse customer service 

• operational logistics 

• prisoner records  

• prison internal transport 

In the role, you will ensure all processes are compliant with legislative and organisational requirements. You will assist the Supervisor, Client Services in improving prison services to support custodial operations at Western Plains. You will liaise with stakeholders across the facility including staff, clients, and people in custody.

The role involves direct contact with the people in our care and may involve weekend, morning and afternoon shift work, with remuneration supplied. As the role is customer-facing, you will be required to work on-site with no working from home capacity.

About you

You are highly organised and can prioritise, manage workloads  and work productively with minimal supervision. Your exceptional customer service skills enable you to engage confidently with people in our care, staff, and visitors to the centre.

You bring advanced computer skills, including proficiency in Microsoft Office and the ability to design electronic tools that improve process efficiency, enhance data accuracy, and minimise duplication. Knowledge and experience with E-Justice and PIMS systems would be an advantage.

To learn more about this role before applying, please read the attached position description. 

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

FOR INTERNAL VPS EMPLOYEES:

• In accordance with the Jobs and Skills Exchange Recruitment Policy, only Victorian Public Service employees are eligible to apply for this position. People on labour hire contracts, such as agency staff and external contractors, are not eligible to apply.

• For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.