Assistant Manager, Service Capability and Solutions

About this role

Empower people and elevate your career – join Forensic Intervention Services.

• Flexible home and on-site working arrangements.
• Earn $113,022 – $136,747 (VPS5) per year plus super.
• 1 x ongoing role available.

Forensic Intervention Services (FIS) provides evidence-based screening, assessment and intervention services for individuals in custody and the community. Service delivery focuses on areas including violent and sexual offending, restorative justice, violent extremism and family violence.

The Service Development Branch within FIS oversees service delivery across the state, in both prisons and Community Corrections. The branch is responsible for monitoring and improving services, as well as managing the technological systems that support service delivery and continuous improvement. The Service Capability & Solutions team sits within this branch and supports system capability and service improvement initiatives.

As part of the Service Capability and Solutions team, the Assistant Manager is responsible for leading, coordinating and oversight of the service systems; namely the Corrections Victoria Intervention Management System (CVIMS). This includes maintaining and strengthening the integrity of CVIMS by identifying and addressing any system and data integrity issues, identifying future development needs, and strengthening the interface between these systems and frontline service delivery. The Assistant Manager will supervise, mentor and lead staff within the Service Capability and Solutions team and contribute to ongoing system training and support for FIS clinical staff.

This is the perfect opportunity if you're looking to expand your expertise, enjoy a more dynamic role or leave a lasting influence in a progressive field.

In addition to compelling work, we offer:

• flexible work options
• mental health and wellbeing support
• annual leadership forums and conferences
• relocation allowances for eligible candidates Relocation allowances for eligible candidates.

What you'll do

The Assistant Manager, Service Capability and Solutions reports to the Manager, Service Capability and Solutions and is required to work closely with other Managers across FIS and other key stakeholders to ensure the delivery of organisational and service priorities. Some of the key functions include:

• Lead the development and enhancement of current and future systems to ensure alignment with business needs.
• Establish and maintain collaborative, constructive relationships with key internal and external stakeholders to address system and data integrity issues.
• Identify and respond to emerging clinical service delivery issues across prisons and Community Corrections.
• Contribute to the training strategy and training needs for Forensic Intervention Services and regional staff.
• Supervise, mentor and lead staff within the Service Capability and Solutions team.

About you

To be successful in this role, you will have:

• Strong problem-solving, leadership and mentoring skills, and enjoy working collaboratively in a team environment.
• A demonstrated understanding of the key issues impacting the adult corrections system.
• A solutions-focused approach, with the ability to identify service delivery issues and support continuous service and quality improvement.

To learn more about the skills you will need to succeed in this role, please read the position description attached.

Qualifications

A relevant tertiary qualification or demonstrated experience in service delivery and quality improvement within complex service environments is highly desirable.

To find out more about the role and FIS, watch our career information video, visit our microsite or contact our recruitment team at candidatecare@justice.vic.gov.au.

We want to make sure all Victorians feel represented by the department's work. One of the ways do this is by recruiting a diverse workforce – we welcome people of any gender, age, religion, sexual orientation, disability, and cultural background. We are also committed to the Victorian Government's promise to increase the number of veterans working in the public sector.

We're proud of our individual differences. We're proud of the many languages we speak and the stories we can share with each other. We hope you will share your story too.

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

The Department of Justice and Community Safety is continually working towards increasing our Aboriginal and Torres Strait Islander (Aboriginal) workforce. The Aboriginal Employment Team aims to attract, recruit and retain Aboriginal staff across all our roles. This support includes a culturally appropriate attraction and recruitment process. To learn more, email aboriginal.employment@justice.vic.gov.au

If this sounds like a compelling job that you believe your skills would be a great match for, please APPLY NOW. Applications close 30 March 2026.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. 

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependent on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles). 

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. 

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.