Intake Officer

About this role

Intake Officer (multiple positions)

Empower people and elevate your career – join Forensic Intervention Services.

• Support the team shaping forensic intervention in Victoria.
• Flexible working from home and office option.
• Earn $76,817 – $93,275 (VPS3) per year plus super.
• City-based head office.

FIS provides evidence-based screening, assessment and intervention services for individuals in custody and the community. We focus on areas such as violent and sexual offending, restorative justice, violent extremism and family violence.

As the intake officer, you will manage the intake and referral process for service users across Victoria. You will ensure people receive the appropriate assessment and treatment services. You will update service user records and respond to enquiries, respecting the department's guidelines. You will also work closely with staff and stakeholders to support smooth service delivery.

How we'll support and reward you

You will be working for the Department of Justice and Community Safety, which is one arm of the Victorian State Government. All our staff work to the vision of a safe, just, innovative and thriving Victoria.

There are many advantages in working for the department, including:

✔ A fair salary – enjoy great work conditions and salary sacrificing options.

✔ Transparent performance framework – approach your work with confidence in how you're tracking, working to professional development plans agreed on by you and your manager.

✔ Generous leave entitlements – provisions for many forms of leave; including personal, parental, carers, study, cultural, compassionate and sick leave.

✔ Employee Assistance Program support – you are encouraged to use this short-term, confidential counselling service if you are experiencing emotional stress, relationship problems, conflict with others or personal and financial issues.

What you will do

As an intake officer, you will manage the intake and referral process for service users across Victoria.

You will:

• Handle referrals for prisons and Community Correctional Services (CCS), making sure all necessary information is collected.
• Keep service user records up to date to track their personal progress.
• Respond to enquiries or pass them on to the right person, following clear guidelines.

Please read the position description to learn more about this role and the skills we're looking for. 

Successful candidates will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

To find out more about FIS, visit our microsite or contact our recruitment team at candidatecare@justice.vic.gov.au.

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

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