Workforce Engagement Support Officer

About this role

• Join Victoria's newest correctional facility in an ongoing full-time role

• Provide timely and efficient support as part of the Workforce and Prison Services team

• Experience a dynamic and innovative workplace

• Help shape operations for the future of corrections

Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody.

Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities. It utilises cutting-edge technology to keep the facility secure, allowing staff to focus on supporting the rehabilitation of people in custody.

Western Plains will open mid-2025 and Corrections Victoria are now recruiting key roles to help shape the future operations of the facility.

About the role

As the Workforce Engagement Support Officer, you will respond directly to general staff enquiries in an efficient manner to deliver timely and accurate administrative support to managers and employees. This includes handling telephone calls from staffing groups advising of shift changes and general HR related enquiries. You will triage queries to specialist staff areas within Western Plains and the Workforce Services team.

You will operate on a 24-hour roster and therefore will be required to work flexible hours including nights, weekends and public holidays and will be provided appropriate remuneration. As the role is customer-facing within the facility, you will be required to work on-site.

About you

You will be organised with the ability to prioritise and manage workloads. You can work effectively with minimal supervision and provide exceptional customer service to employees. Demonstrated experience providing corporate support services in government or large private sector organisations is desirable. Experience with Microsoft Windows and MS Office applications is highly desirable.

A tertiary qualification is desirable but not required.

How to apply

Click the Apply button on this ad. Please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.