Prison Officer - Dame Phyllis Frost Centre | Melbourne - Northern Metro

Prison Officer - Dame Phyllis Frost Centre

Application Close Date: 23-Oct-2019
Melbourne - Northern Metro
Prison Officers
Position Type:
Ongoing - full time
$55,256 - $70,958
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How would you like a job that helps women in prison return to the community and to make more constructive contributions to the people around them?

If this appeals to you and you identify as female, we'd love to hear from you!

We're looking for our next intake of female prison officers for Dame Phyllis Frost Centre (DPFC) to commence paid training on 20 January 2020. DPFC is located west of Melbourne in Ravenhall and is one of Victoria's two women's prisons.

To be able to better serve the objectives of the Dame Phyllis Frost Centre, an all-female public prison based in the western suburbs of Melbourne, the Department of Justice and Community Safety received an exemption from the Equal Opportunity Act 2010, enabling the recruitment of an entire squad of officers who identify as female.

If you are male and interested in a job as a prison officer, applications for roles at Melbourne Remand Centre (MRC) will open in October for commencement on 17 February 2020. MRC is also located at Ravenhall.

  • Help Victoria remain a safe place to live by supporting offenders through rehabilitation
  • A fully paid, eight-week training program will give you the skills you need for the role
  • As a full-time ongoing officer, enjoy job security, a good salary and generous penalty rates for night and weekend shifts
  • Get shift times well in advance to help you plan your life

As a prison officer at DPFC your work will focus on the secure containment of offenders while helping them gain improved prospects and life skills to help them return into the community.

At DPFC there is a strong focus on understanding the impact that trauma (such as domestic violence and sexual assault) has on many women in the department's care. Building trust with prisoners through compassion and empathy is key to being effective with our women offenders.

All staff at DPFC, along with everybody at the Department of Justice and Community Safety, work to the vision of a safe, just, innovative and thriving Victoria, and as an officer at DPFC you will play a key part in helping us achieve this.

What's in it for you?

The benefits of the job don't stop at seeing women offenders returning to their homes and communities, you can also look forward to:

  • An annual salary of $53,529 - $70,958 plus super, working full-time hours on a 24-hour rotating roster
  • Penalty rates paid on night shifts and weekends, and yearly performance-based salary increases
  • Paid full-time training. By the end of the eight week program, you will be well equipped to begin your new job with a Certificate III accreditation in Custodial Services Practice
  • Secondment, higher duty and promotion opportunities which are regularly offered to top performing staff
  • A transparent performance framework so you know exactly how you're tracking against your professional development plan
  • Generous leave entitlements which include provisions for many forms of leave including parental, personal, carer's, study, cultural, compassionate and sick leave
  • The Employee Assistance Program support – a short-term, confidential counselling service if you experience emotional stress, relationship problems, conflict with others or personal issues
  • The Social Club which gives you access to discounted gift cards, films, travel and online shopping. We also have a welcoming Pride Network with prison officer representatives.

What qualities do you need as a prison officer at DPFC?

To thrive in this job, you'll need energyempathy, resilience and plenty of life experience to understand and find common ground with the people you'll be working with.

You should also have:

  • Excellent verbal communication skills to enable you to de-escalate a situation purely through your negotiation and verbal reasoning.
  • Professionalism – you have integrity and maturity. You respect the importance of doing your work thoroughly.
  • Conflict management and problem-solving skill– you will encounter conflict and problems regularly, so you need to be able to think on your feet, adapting what you've learned as best practice to the scenario.
  • Initiative and accountability so you'll take responsibility for your actions and take opportunities to raise new ideas. 

“We are looking for people who will bring integrity, teamwork and emotional intelligence to the job and I encourage women with all kinds of professional backgrounds and life experience to apply” Emma Cassar, Commissioner, Corrections Victoria.

Where do our prison officers come from?

Great prison officers come from all sorts of backgrounds. You could be working in hospitality, retail, a mother. For example, in our last DPFC squad we hired people from a wide variety of jobs such as

  • Supervisor
  • Childcare Coordinator
  • Food Service Assistant
  • Shift Manager
  • Trainer/Assessor
  • Receptionist
  • Hairdresser
  • Personal Assistant
  • Electrician
  • Paramedic

We strongly encourage Aboriginal and Torres Strait Islander people to apply

The department has a dedicated pathway to grow and develop our Aboriginal workforce. We ensure cultural sensitivities are catered for throughout the recruitment process, and you will also receive ongoing support from our Aboriginal Employment Team. If successful in securing a role, you will have access to additional networking opportunities and peer support through the department's Aboriginal Employee Network (AEN). Learn more about these benefits here


Dame Phyllis Frost Centre (DPFC) is one of Victoria's two women's prisons, and houses convicted offenders as well as alleged offenders on remand across several security levels. It sits adjacent to two men's prisons in the Melbourne suburb of Ravenhall – the state-run Metropolitan Remand Centre, and a private prison, Ravenhall Correctional Centre.

DPFC is operated by the Department of Justice and Community Safety, which is one arm of the Victorian Public Service, a recognised top employer of choice nationally. All of our staff work to the vision of a safe and culturally diverse workplace, innovative and thriving Victoria; and as a prison officer, you will be a key player in helping us meet our goal.

To be eligible for appointment as a prison officer in a Corrections Victoria facility, you must be an Australian or New Zealand citizen or hold Australian permanent residency. You must also possess a current Victorian driver's license (minimum P2 category) and be willing to obtain a current first aid certificate.

To learn more about what you'll do on the job, the application process, as well as the essential physical requirements, please go here.

Applications close at midnight, on Wednesday 23 October


The role of a prison officer can be radically different from what you might expect, so we encourage you to register for one of our free information sessions. You'll hear about the experiences of current prison officers directly, and also be able to ask any questions you have about the job.

Saturday 12 October 
Werribee Park Football Club – Reception Centre 
220 Watton Street, Werribee
10:30am – 11:30am

Please register here

Tuesday 15 October
Taylors Lakes Hotel 
7 Melton Highway, Taylors Lakes 
6:30pm – 7:30pm

Please register here 

Attending an information session is not compulsory and attending or not will not affect your application.

Applications close at midnight on Wednesday 23 October.

Candidates will be regularly reviewed up until the closing date, so please apply as soon as possible.

We hope to meet you soon!

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